Home-Start schemes across the UK are independent charities, responsible for their own governance, management and service delivery but it is good to know that the quality of a scheme’s practice is assured by the Home-Start UK Quality Assurance (QA) System. This robust system is based on a programme of self-assessment against Home-Start’s Quality Standards and a process that focuses on the ongoing development and continuous improvement of all practice areas. Home-Start’s QA Specialists are accredited ISO internal auditors and Home-Start UK holds ISO 9001accreditation and the Investors in People Award.
The scheme received their QA visit on 3rd August 2018 when two QA Specialists undertook a review via interviews, file checks and document evidence and the QA self-assessment information provided by the scheme. The assessment provides the scheme with a report outlining actions still required, areas of development or recommendations plus good and excellent practice.
There are 3 levels for the outcome of reviews.
Demonstrating High Quality – Where schemes meet all Legal and all Safeguarding/Child Protection (CP) Indicators and achieve 94% or above
Good – Where schemes achieve 85% or above but have not met all Legal and Safeguarding indicators
Requires Development – Where schemes achieve less than 85%.
Home-Start West Berkshire are pleased to announce that our scheme received 98%, demonstrating high quality. The report highlights some good practice by the scheme particularly in relation to safeguarding children and the intergenerational baby group, Babies and Buddies. This excellent result acknowledges the hard work and dedication of the staff team and all the fantastic volunteers.